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Top stories from Social Media Today on February 9, 2012

Most read on Social Media Today » What's An Average Day on Facebook? [Infographic] » Why the Super Bowl’s Social Media Command Center Scores a Winning Touchdown » 5 Ways to Make Websites More Social » Content Marketing in 6 Steps » If You Don’t Know What You Want, It Doesn’t Matter How Many People 'Like' You
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Editor's Choices From Social Media Today Is Twitter the New Help Line? Improving Customer Service with Social Media Thanks in particular to Twitter, customer experience management is making an abrupt U-turn. More companies now are monitoring Twitter and other online social channels and responding in real-time - often within hours or even minutes. They know the power of social media and the capability of bad news to spread like wildfire. They also recognize the opportunity to influence the message by jumping into a conversation sooner rather than later. » Continue...	Stay connected...
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